SHIPPING
We take as much care in shipping your MostlyChocolate order as we do in importing our delicious confections. All orders ship "Regular Shipping" unless "Overnight Shipping" is requested by the customer. You can also specify the delivery date that works best for you, although we can only guarantee a specific delivery date if the overnight shipping option is selected. Because temperatures vary across the country, we may choose to not ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries to all locations.
Return Policy:
To return an item to our company, please contact Customer Service by phone at (973) 993-8450 or by e-mail at ggiersig@ourniche.com
We cannot refund your original shipping charges. The returned merchandise will be credited to your credit card.
Send your returns to:
MostlyChocolate @ Niche
Attention: Returns
45 Horsehill Road
Suite 105A
Cedar Knolls, NJ 07927
CATALOGS
If you would like to receive our catalogs, either click here http://www.mostlychocolate.com/ to request our catalog via our online form, send an email to info@mostlychocolate.com with your name and address, or call us at 1-800-548-6882. Please note that we only ship our catalogs within the United States.
CARING FOR YOUR CHOCOLATE:
How long will My Chocolates keep their fresh taste?
MostlyChocolate Chocolates will stay fresh tasting at room temperature for up to 2-3 weeks, as long as they are kept away from heat and humidity. Specifically, the temperature should not exceed 70 degrees (F) and the relative humidity should remain below 60%. Avoid direct sunlight.
How should I store the chocolate if I want to keep it fresh tasting for more than two weeks?
To store chocolate for up to two months, place package in two plastic bags, close tightly and refrigerate. To store chocolate for up to six months place package in two plastic bags, close tightly and freeze.
What is the proper way to "thaw out" the chocolate once it is taken out of storage?
Keep chocolates in plastic bags until the entire package has attained room temperature. Minimum thawing times for one box are:
COOKIES:
Why is my shopping bag still empty after I added an item?
It sounds like your browser isn't accepting or supporting the "cookie" used by MostlyChocolate.com to create your shopping bag. Netscape 3.0 (and higher) and Internet Explorer 3.0 (and higher) both support cookie technology, but if your browser asks you whether or not to accept a cookie from the MostlyChocolate website, you will still need to answer "yes" in order for it to work. If you are using one of these browsers or a more recent version and it has not asked you about cookies or you answered yes and it still did not work, then the last possible fix is to try re-entering the website at this URL: http://www.MostlyChocolate.com. Sometimes, a cookie just doesn't get delivered properly the first time around.
SECURITY:
Is online shopping secure?
At MostlyChocolate, we ensure a secure server ordering process with Paymentech. To make purchases online at MostlyChocolate.com, you must allow your computer to accept "cookies" if it asks. Computer "cookies" are safe and are simply the best way for us to offer you the most enjoyable and hassle-free online shopping environment.
PRIVACY:
MostlyChocolate's website is owned and operated by NICHE IMPORT CO, Inc.
If you have any questions about our Privacy Policy, you can contact us at info@MostlyChocolate.com. We'll be happy to answer your questions or hear your concerns.
This privacy policy is effective as of 10/9/04.
MostlyChocolate GUARANTEE:
Service at MostlyChocolate begins from the moment you place your order. When you send a gift from MostlyChocolate, you can be assured that it will arrive in perfect condition. And, when changes in climate or destination require extra care, our chocolates are packed appropriately in climate-controlled packaging. However, if for any reason your order does not meet with your satisfaction, simply return it to us for a prompt, courteous replacement, exchange or refund.
Our Policy
MostlyChocolate does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require visitors to register or provide information to us in order to view our site. We use the information you supply for the purpose of providing the services you have requested. If you specifically agreed to follow-up contacts by us, or requested to be put on our mailing list, MostlyChocolate may also contact you via email or regular mail from time to time. Under no circumstances will we use this information for anything not described in this privacy policy. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to this information.
If you shop with us via our website we collect the following information: name, address, phone number, email address, billing information including credit card number and expiration date as well as prospect information such as an alternative address for shipping purposes. We only use your name, address, phone number, billing information/credit card information to process your order. The email address you provide is used for internal purposes only, such as confirming and tracking your order. We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest MostlyChocolate news or to send you our latest catalog.
Our site sometimes includes notices of contests or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you're a winner). We don't share this information you give us with anyone outside of MostlyChocolate.com. In addition, we may participate in internet related promotions sponsored by reputable third parties. In these instances, if you are a participant in such promotions, we may provide certain personally identifiable information to these third parties in furtherance of the promotion. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor MostlyChocolate's privacy and security policies in the way this information is handled.
From time to time, our site may also be conducting questionnaires and surveys. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our site.
MostlyChocolate takes your privacy and security seriously, for this reason we have established physical security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees and contractors.
Third Parties Service Providers
We sometimes employ other companies and individuals to perform services for us. For example, we hire agencies to [help administer consumer promotions, to analyze data, to fulfill orders you place, and to provide customer service]. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor MostlyChocolate's privacy and security policies in the way this information is handled.
Cookies
Like most companies, we use "cookie" technology on our web site. When you log in, the cookie tells us whether you've visited us before or are a new visitor. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. Cookies are simply the best way for us to be able to offer you the most enjoyable and hassle-free online shopping environment.
MostlyChocolate.com Guarantee
Service at MostlyChocolate begins from the moment you place your order. Your gift of MostlyChocolate Chocolates is guaranteed to arrive in perfect condition. Our packaging and shipping practices protect your order, even during the warmest weather.
If, for any reason, your order does not arrive in perfect condition or you are not completely satisfied with any of our products, simply return them to us for a prompt, courteous replacement, exchange or refund.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact MostlyChocolate Customer Service:
Email: ggiersig@ourniche.com
Phone: (800)548-6882