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PRIVACY/TERMS

Privacy/Terms


RETURN POLICY
At MostlyChocolate, your satisfaction is very important to us! Because chocolates and cookies are perishable food items, all sales are final.  We guarantee that all orders are shipped fresh and properly packaged.  We cannot be responsible for orders returned to us due to invalid addresses or non-adherence to our shipping policies.  Once items are returned to MostlyChocolate they are no longer sellable.  MostlyChocolate does not offer refunds or returns unless the product(s) were received in damaged condition. In that case, please contact us and we will fix it.  You cannot return items that you do not like in taste or package shape. Our return policy lasts 15 days.  If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. We do not accept returns on unopened merchandise unless it has been damaged during shipping. We keep our products in a cool, climate controlled warehouse to prevent exposure to heat or sunlight. We strictly adhere to this policy simply because we cannot resell returned merchandise as we have no control of the environment the products are kept in after leaving our warehouse. To return a damaged item to our company, please contact Customer Service by phone at (877) 902-6262 or by e-mail at customerservice@mostlychocolate.com. We do not refund your original shipping charges. The returned merchandise will be credited to your credit card.

Send your returns to:
MostlyChocolate.com
3735 Beam Road, Suite D
Charlotte, NC 28217

If you have any questions about our Privacy Policy, you can contact us at customerservice@mostlychocolate.com. We'll be happy to answer your questions or hear your concerns. This privacy policy is effective as of 10/9/04.


Our Policy
Mostly Chocolate does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require visitors to register or provide information to us in order to view our site. We use the information you supply for the purpose of providing the services you have requested. If you specifically agreed to follow-up contacts by us, or requested to be put on our mailing list, Mostly Chocolate may also contact you via email or regular mail from time to time. Under no circumstances will we use this information for anything not described in this privacy policy. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to this information. If you shop with us via our website we collect the following information: name, address, phone number, email address, billing information including credit card number and expiration date as well as prospect information such as an alternative address for shipping purposes. We only use your name, address, phone number, billing information/credit card information to process your order. The email address you provide is used for internal purposes only, such as confirming and tracking your order.

We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest Mostly Chocolate news or to send you our latest catalog. Our site sometimes includes notices of contests or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you're a winner). We don't share this information you give us with anyone outside of MostlyChocolate.com.

In addition, we may participate in internet related promotions sponsored by reputable third parties. In these instances, if you are a participant in such promotions, we may provide certain personally identifiable information to these third parties in furtherance of the promotion. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor Mostly Chocolate's privacy and security policies in the way this information is handled.

From time to time, our site may also be conducting questionnaires and surveys. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our site. Mostly Chocolate takes your privacy and security seriously, for this reason we have established physical security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees and contractors.


Third Parties Service Providers
We sometimes employ other companies and individuals to perform services for us. For example, we hire agencies to help administer consumer promotions, to analyze data, to fulfill orders you place, and to provide customer service. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor Mostly Chocolate's privacy and security policies in the way this information is handled.


Cookies
Like most companies, we use "cookie" technology on our web site. When you log in, the cookie tells us whether you've visited us before or are a new visitor. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. Cookies are simply the best way for us to be able to offer you the most enjoyable and hassle-free online shopping environment.

TERMS OF SERVICE
Overview
This website is operated by MostlyChocolate.com, LLC. Throughout the site, the terms "we”, "us” and "our” refer to MostlyChocolate.com, LLC. MostlyChocolate.com offers this website, including all information, and products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service” and agree to be bound by the following terms and conditions ("Terms of Service”, "Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or products which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Still Have Questions?
For questions regarding products, order delivery, or returns, please contact MostlyChocolate.com.

Customer Service:
Email: customerservice@mostlychocolate.com
Toll free phone: (877) 902-6262

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